Official Store Supply and Agency Inquiry

Home › Customer Support

CUSTOMER SUPPORT

Customer Support

Part purchase and after-sales service consultation: Customer Center 1600-5470
Weekdays 09:00–16:30 (Closed on weekends and holidays)

After-sales service guide videoYOUTUBE · MomEasyCheck Service (A/S) for Laundry DryerPlease check the A/S guide video on MomEasy YouTube before calling.MomEasy YouTube Direct Link
The headquarters does not provide installation services.

When you place an order by phone, we will connect you to the dealer in your area. Please call 1600-5470 for parts purchase and A/S consultation.

INQUIRY

You can inquire about the following

Product Inquiry

Product specifications, functions, and installation availability

Purchase and Supply Consultation

Quotation, purchase method, construction site supply

Dealer Information

Dealer and distribution center by region

Service Request

Repair · Parts · Consumables Inquiry

CONTACT FORM

Leave a Message

After confirming the content you left, a responsible person will contact you.
For construction site deliveries, please include the site name, number of units, and construction schedule for quicker assistance.

Construction Company Supply · Distributor · OEM010-3186-5470Business Department Kim Changjin Manager
After-sales Service · Parts · Purchase1600-5470Weekdays 09:00–16:30

AFTER SERVICE

Service Request Procedure

The company directly manages A/S in the Seoul area,
while regional distributors manage A/S in other areas.

  1. 01Headquarters
    A/S Request
  2. 02Regional Management
    Company Notification
  3. 03A/S Technician
    Rapid Dispatch
  4. 04A/S
    Record
  5. 05Customer Satisfaction
    Check

A/S Handling Standards

Free serviceIt is 1 year from the installation date (the completion date for construction company group installation).
Paid serviceAfter 1 year from installation · Defects due to customer's negligence · Defects due to natural disasters · A/S requests unrelated to product quality · If the product was installed or repaired by an unauthorized service center
Consumable serviceThe remote control and batteries are consumables and are subject to charge regardless of the period.

FAQ

Frequently Asked Questions

Q Does not work.

The electric clothes dryer is a product that operates with electricity. Please first check if the power is properly turned on.

QIt makes a "beep-beep~" sound twice and does not operate.

It may be due to the automatic stop function when detecting obstacles during lifting or lowering. Remove any obstacles that can be touched around the drying rod, readjust the horizontal level of the drying rod, and try operating it again.

QThe remote control does not operate.

The signal of the IR remote control is not visible to the eye. Please check if you can see a light by pointing the front of the remote control towards the smartphone camera while pressing the button. If no light is visible, replace the two AAA batteries at the back of the remote control.

QHow much is the electricity bill?

MomEasy electric clothes dryer products consume 30~80W when in use. Assuming it operates about 5 times a day, the individual electricity bill is less than about 500 won per month.

QDo you also install it?

The company does not provide individual installation services for consumers. Please contact 1600-5470, and we will connect you to the relevant local dealer. For construction site supply and installation, please contact the business department (010-3186-5470).

CONTACT

Supply to Construction Companies · Distributors · OEM Consultation

Once you inform us about the site size and schedule, a business department staff member will personally guide you from model selection to quotation.

Phone ConsultationLeave a Message
Business Department · Kim Chang-jin, Director010-3186-5470
FAX031-624-5479
Customer Service · After-sales Service · Parts1600-5470Weekdays 09:00–16:30